Frequently Asked Questions

Everything you need to know about the revolutionary hybrid cookware.

What exactly is hybrid cookware?

HexClad hybrid cookware combines the performance of stainless steel, the durability of cast iron, and the convenience of non-stick. Our patented laser-etched hexagon design allows you to sear like a pro while using less oil and enjoying easy cleanup.

Is HexClad cookware metal utensil safe?

Yes, our unique laser-etched stainless steel peaks protect the non-stick valleys, making our pans completely resistant to scratches from metal spatulas, whisks, and spoons.

How long does shipping take within the UK?

Standard shipping typically takes 3-5 business days. Once your order is dispatched, you will receive a tracking number via email to monitor your delivery status.

Can I use HexClad pans on an induction hob?

Absolutely. HexClad cookware is designed with a magnetic stainless steel base, making it compatible with all cooktops, including induction, gas, electric, and ceramic.

What is your return policy?

We offer a 30-day trial period. If you are not completely satisfied with your purchase, you can return it within 30 days for a full refund. Please ensure the items are returned in their original packaging.

Is the cookware dishwasher safe?

Yes, all HexClad products are dishwasher safe. However, they are so easy to clean that a simple hand wash with warm soapy water and a sponge is often all you need.